Shipping policy
We ship during weekdays, Monday through Wednesday. Any orders made on Thursday or later will ship the next week.
It will take 2 - 3 days to process and package your order in preparation for shipping. Processing times are 6:30PM - 11PM. Depending on the shipping option you have selected, domestic orders will come within 3 - 5 days after processing/packaging date. If 2 weeks have passed and you have not yet received your order, please contact us at hello@toshikigirl.com with your order number and we will be able to help.
If it is a week before conventions or social events listed in our 'EVENTS' page, or a major holiday or sale, then shipping is likely to be significantly slower. We appreciate your patience!
All order inquiries after an order has been marked as delivered or has left our warehouse are the responsibility of the forwarding company (I.e. USPS, DHL, etc.), and issues with delivery or lost packages must be filed through them FIRST before contacting us.
We are not to be held responsible for any lost packages or merchandise due to post office errors. Please check that USPS delivers to your country prior to ordering. If you have any questions please feel free to email us at hello@toshikigirl.com.
International orders will take 2 weeks to 1 month to arrive depending on the shipping you have selected, and there will generally be a customs fee you have to pay depending on your country.
We are not held responsible for customs fees as it is out of our control and depends on the country.
If a package gets sent back to us we are not held liable to send it out again. We can only send it out if the customer wishes to pay the shipping fee again. NO EXCEPTIONS