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Shipping

We ship three times a week, every Monday, Wednesday, and Friday before 1:30 PM PDT. If your order was placed after the 1:30 PM PDT cut off, then we will automatically roll over your order to the next shipping date. 

It will take 2 - 3 days to process and package your order in preparation for shipping. Depending on the shipping option you have selected, domestic orders will come within 3 - 5 days after processing/packaging date. If 5 days pass and you have not received your order, please contact us at Toshikigirl@gmail.com with your order number and we will be able to help.

If it is a week before conventions or social events listed in our 'EVENTS' page then shipping will be significantly slower. We will only ship ONCE a week prior to these events, either on a Wednesday or Friday.

We are not to be held responsible for any lost packages or merchandise due to post office errors. Please check that USPS delivers to your country prior to ordering. If you have any questions please feel free to email us at Toshikigirl@gmail.com.

 

International Shipping
International orders will take 2 weeks to 1 month to arrive depending on the shipping you have selected, and there will generally be a customs fee you have to pay depending on your country.

We are not held responsible for customs fees as it is out of our control and depends on the country.

If a package gets sent back to us we are not held liable to send it out again. We can only send it out if the customer wishes to pay the shipping fee again. NO EXCEPTIONS

 

Refunds & Exchanges

All sales are final.

Returns will only be accepted for defective or damaged merchandise, exceptions may apply. We only replace items if they are defective or damaged due to manufacturing errors or shipping mishaps. If you need to exchange an item or request a refund due to these reasons, send us an email at toshikigirl@gmail.com with your transaction information, reason for return and send your item to: 14352 Lyndon St, Garden Grove, CA, 92843, United States. Please be aware that we are unable to refund you the shipping fee for your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Toshikigirl@gmail.com.


Sale items
Only regular priced items may be refunded, unfortunately sale, clearance, and Holiday/Special event items cannot be refunded.


Shipping
To return your product, you should mail your product to: 14352 Lyndon St, Garden Grove, CA, 92843, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
Rules and policies are subject to change without notice.